Hello, please find below some frequently asked questions. If your question is not answered here please contact us or pop over to our Facebook page and contact us there. We really appreciate your business and will respond as soon as we can.
Can I add something extra to my order?
If your order has a status of "Processing" or "Processing Working" and you have additional items you'd like to add then please use the code "COMBINE" at checkout and the postage charge will be removed on your second order. You need to be logged in to your account for this code to work. This free postage code is only valid if you have a current order with us that is still in a "Processing" state, the code is not valid for general use. Sometimes there may still be extra postage to pay if the additional items take you into the next postage weight band, or we are unable to combine your orders. If this happens we will contact you and advise the extra postage that is applicable and ask you pay the difference via PayPal to firstname.lastname@example.org.
If you forget to use the "SHIPTOGETHER" code we can only refund the postage back in plush points to be redeemed against a future order.
We will always make best efforts to add something extra to your original order but please be aware it is not always possible and all postage charges may be applicable.
If I order 2 metres of fabric will it come as two one metre lengths or as a continuous length?
We will always send this as a continuous length where appropriate, In very rare occasions it may not be possible and we would let you know before we send your order out. We are more than happy to accommodate requests, please get in touch with any questions.
Do I need to pre-wash my fabrics?
Yes, we always recomend you pre-wash your fabrics before using them as some fabrics may shrink and some may not be colourfast. If you are in any doubt as to the suitability of a fabric for then please order a sample prior to purchase. We always recomend that you wash dark colours separately.
Do you offer discounts for larger orders?
The reward for placing larger orders is through our loyalty scheme: Plush Points. The more you spend the more you will be able to save on your future orders. For more details of the scheme please see the Plush Points page
If you require wholesale prices (ie prices on larger quantities of the same product) then please get in touch to discuss further.
I am looking for a fabric design that you do not currently have in your shop, can you get it for me?
We are adding to our range of products and fabrics all the time. Please get in touch if you have any requests and we will see if we can find what you are looking for.
Are your fabrics EN71/3 certified?
For further information about our fabrics please in this regard visit this page.
Do you offer samples of fabric?
We can provide you with a sample if you send us a stamped addressed envelope to the address on our "Contact Us" tab and we will send you a sample of up to 5 fabrics free of charge, or please order a swatch from the fabric listings where the option is available.
Do you have a shop I can visit?
You can visit our Peterborough warehouse and buy whatever you want, we are open Monday to Saturday from 10am to 4pm. Please contact us for any more information.
Can I return an item to you?
If you would like to return fabric to us for whatever reason you may, provided it has not been sold to you as a custom cut and is returned in a re-saleable, uncut condition. Refunds will be made once Plush Addict has received the item, less the original postal cost. This is possible within 14 days of your order. It remains your responsibility to ensure returns reach us so we recommend recorded postage.
If the item you receive is incorrect or faulty in any way of course we will issue a full refund, or replacement including any postage costs as long as the item is returned to us in the same condition as initially received, and uncut and unwashed. Please can you ensure that you contact us within 14 days.
When will I receive my order?
We aim to dispatch on the same working day cleared funds are received if your order is placed before noon, otherwise it will be dispatched on the next working day (or sooner). If your order is bigger than a Large Letter then we send using Royal Mail tracked service. We post using the class of service you select at checkout (ie 1st or 2nd Class). For European and Worldwide orders we will use Royal Mail Airmail, or a courier depending on the weight of your parcel. Overseas deliveries typically take 3-7 working days.
For the most part we find Royal Mail deliver packages posted 1st class within 1-2 working days (within the UK) however, as with every large postal carrier, there can sometimes be delays. Royal Mail do not consider a parcel lost until 15 business days have passed so there is always a risk your parcel may be delayed for this time before we are able to make a claim for a missing item. If your order is very urgent we recommend you get in touch with us to discuss an alternative delivery method as we can always arrange for your parcel to be dispatched via "Special Delivery" which is guaranteed for the next day.
Are your prices inclusive of VAT?
We are VAT registered. Our prices shown are inclusive of VAT. VAT is shown as a separate figure on our invoices should you require it. We are able to issue invoices at a zero VAT rate for customers outside of the EU (a saving of 20%), please contact us for details.
How do you cut your Plush Fabric precut sizes?
We cut our Plush in the following way. Please note that if you order more than 1 smaller cut of Plush fabric these may not be sent as one piece. If this is important to you then please get in touch. If you order multiple 100cm x 100cm cuts of Plush these will always be sent separately.
Do I get a refund if I need to cancel a sewing workshop place?
It depends on how far away your workshop is:
If you cancel more than 28 days before the date - You will receive a full refund
If you cancel within 2-4 week before the start date - You will receive a 50% refund. If we resell your place then you'll receive a full refund.
If you cancel less than 2 weeks before the date - Unless we are able to resell your place we're sorry but no refund will be given.